It’s pretty normal for regular customers to air out their dissatisfaction about a particular service online, but if we’re talking about a VVIP with millions of followers on social media, any issue can blow up as an uncontrollable fiasco faster than the speed of a bullet. If news travels as fast as we think it does, then by now you probably have an idea that we’re referring to Karlie Kloss’ very public complaint against Philippine Airlines (PAL) last June 7 (Manila time).
On her Twitter account, the 23-year-old supermodel posted a photo of herself at the airport with a very frustrated caption. It reads, “PAL has the worst customer service of all time. Rude and disrespectful. Shame on you.”
Karlie also took her dismay to Snapchat. She recorded herself in a video, and we quote:
"I travel international on a weekly basis and I've never had a worse customer experience than I had tonight. Thanks, Philippine Airlines."
Last spotted attending the CFDA Fashion Awards in New York, Karlie was supposed to travel to Vancouver but unfortunately missed her flight.
In a statement issued by PAL, the former Victoria's Secret Angel arrived 35 minutes prior to departure time, which was 25 minutes after the check-in counters have already closed. It stated, "Flight departure time was at 12:15 a.m. and counters closed at 11:15 p.m. Ms. Kloss arrived at 11:40 p.m."
In accordance to the airline's policy, the counters at the JFK International Airport close an hour before the estimated time of departure. Although in an effort to make amends for whatever disservice the supermodel has experienced, PAL also stated that they would be happy to offer further assistance.
"To show the heart of the Filipino, we are extending her assistance to facilitate the refund of her unused ticket or to facilitate the rebooking of her flight. PAL will be pleased to serve Ms. Kloss' travel needs in the future."