Talk of internet speed and stable connection has always been quite a sensitive topic for Filipinos. You can often find unhappy customers expressing their dissatisfaction towards their respective internet service providers on Twitter almost every day. While our ISPs do their best to respond, the followthrough isn’t always as fast as we’d hope given the volume of internet users in the country. Case in point: Even Liza Soberano wasn’t spared from the curse of unholy internet speeds.
Last September 6, the actress took to Twitter to air out her grievances regarding the poor service she’d been receiving from her ISP. “Converge really needs to start fixing their internet speed. I am an unhappy customer,” the actress tweeted.
After her tweet had gone viral though, just two days later, Liza’s prayers were thankfully answered—and by a rival internet provider, no less! Yep, PLDT swooped in to save the day. “Okay so @pldt came to my house yesterday and hooked me up with the best internet I have ever experienced in my whole 5 years of living in this house. 300 MBPS. What a lifesaver. Lag? I don’t know her,” the actress gratefully announced on her account.
Despite this good news, the sharp turn of events sparked controversy on the social media site as netizens were quick to point out the unbalanced treatment given to celebrities as opposed to regular paying customers.
“Mapapa #SanaAll nalang talaga tayo. Kailangan ba kamukha ni Liza Soberano to get a 300 mbps connection,” tweeted one user before tagging PLDT’s Twitter accounts.
"I hope Liza Soberano will also encourage or call out PLDT Home to do the same for a lot of other people who have problems or concerns but don't have the clout or privilege to be given attention to," another user pointed out. "Else this will only fall to the category of privileges given to celebrities."
Another similar tweet stated, "I hope hindi lang sa mga public figures maganda services ng mga ganyan just for the sake of marketing. Lahat naman nagbabayad kay PLDT kaso minsan luge sa lugar."
Subsequently, Julia Barretto, who quote retweeted Liza's PLDT tweet with a relatable #SanaAll, also earned an unbelievably fast response from the internet provider.
Unfortunately, the immediate answer from the internet provider only served to fuel the fires even more as complaints about special treatment for celebs flooded PLDT's replies.
For her part, Liza addressed the growing issue earlier today. The young actress stated that it wasn't her intention to brag about her fast connection. She also recognized the struggle of Filipinos when it comes to the topic and urged internet service providers to do a better job at responding to their customers.
"I stumbled upon a few tweets from people who are upset and find my tweet about having fast internet offensive. I’m sorry your telecommunications provider isn’t taking care of your problems. In no way was it my intention to brag. I was just genuinely relieved to finally have fast internet," Liza's tweet clarified. "I know it’s a problem we are all struggling with now. So please, to all the internet providers please do your best to help people out especially at a time like this when internet has become an essential. We’re all trying to survive and get school and work done.
She concludes, "I could go on and on, but bottomline treat your customers fairly, no matter who they are. Cause people work hard to pay for their internet and most of our work is done online now."